Where Quality Is A Way Of Life!

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Archive for May 2009

Change

Barriers to change that keep a team from executing the plan are usually created by: Outdated Systems Outdated Procedures Outdated Products Outdated People The most important part of this challenge is do some serious diligence to clearly define the barrier or barriers. This requires getting input from everyone, especially those front line employees who are dealing…

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Awesome!

Everybody has done a wonderful job helping out all over the place!. Thanks for making  sacrifices and helping out in other departments for the good of the whole company. THat is keeping the big picture in perspective and gets me really excited!

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News

Today I read that Gores Group LLC has acquired 51% share of Stock Building Supply. The requirement is for Stock to file for bankruptcy to get rid of some obligations and at the completetion be run by the Gores Group. The experts say that they expect Stock to close about 30% more of their locations.…

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Demanding Customers vs Lagging Customers

 Companies need demanding customers if they want to become great companies. Fred Wiersema, a consultant and author of The New Market Leaders: Who’s Winning and How in the Battle for Customers  calls these demanding clients “stretch customers.” Not all stretch customers are profitable for a company — nor should they be. Rather, they tend to…

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