Very simple truths: a. Don’t waste your time initiating relationships that aren’t going to thrive and benefit both sides. b. Productive connection requires mutual trust. You can’t empathize with someone you don’t trust. If you enter an engagement filled with wariness, alert for the scam, the inauthentic and the selfish, you’ll poison the relationship…

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MY PLEASURE is the correct response anytime a customer makes a reasonable request that you can accommodate. Even if you render the service, but complain about it, you’re negating the gesture. “We will have a crew that will be on the job at 7 a.m. in the morning. Can you guarantee that you will have…

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